Have a specific question or need help?
Email us at customerservice@scentbeauty.com, and someone on our lovely team will assist you within 1 business day.
Customer Service hours are Monday through Friday 9 to 5 EST.

General Inquiries

Where is my order?
Order processing time is approximately 2 business days. Once your order has shipped, you'll receive an email confirmation with your tracking number.

Where does Scent Beauty ship?
We currently share our scents with customers across the US, Canada, UK, and EU. At this time we are unable to ship to US territories including APO, DPO, and FPO locations.

What is your return policy?
We at Scent Beauty want you to love your products. If you are not satisfied with your order, we accept returns up to 30 from purchase date.

For US based returns, please visit https://scentbeauty.returnscenter.com/ to start your return.

For Canada, UK, and EU returns, please contact us at customerservice@scentbeauty.com.

Can I cancel or update my order?

Unfortunately, we are unable to accommodate order cancellations or modifications at this time. Please reach out for assistance with any inquiries.

Canada Customers

How much are taxes and duties?

Your tax and duty calculation will be finalized at checkout when your address is input.

Who is Passport Global?

Scent Beauty utilizes Passport Global services to ship our products to you in Canada. You may see their name in your tracking information or other documentation.

How long will it take to receive my order?

Shipping varies depending on the delivery destination. Please allow up to 14 days for processing, shipping and delivery.


UK & EU Customers

How much are taxes and shipping?
All applicable taxes are included in the product price on the website. Shipping rates are calculated at checkout based on your delivery address.

Who handles international shipping?
We partner with trusted international carriers such as Royal Mail & DHL to ensure your order arrives safely. You may see the name of our shipping partner in your tracking details.

How long will it take to receive my order?
Shipping times vary by destination. Please allow up to 14 business days for processing, shipping, and delivery.