Question? Ask Us.

Frequently Asked Questions

Where is my order?

Once your order is shipped, you'll get a shipped order email including a tracking number. Email us at and we'll happily assist you!

When will my order ship?

We're working hard to have your order shipped as soon as it can. Our orders typically take up to 48 hours to ship and 2-8 days to deliver. Email us at and we'll happily assist you!

Where does Scent Beauty ship?

Right now, all scents ship to the continental United States and Cher Eau de Couture (excluding limited edition Cher products) also ships to the U.K.
As we grow, we promise to take a visit to wherever you are!

How much does shipping cost?

If your order is $75 or more, it will ship free within the continental U.S.! If it is below $75, shipping is only $6.95.

Shipping to the UK for Cher Eau de Couture is $19.99.

What is your return policy?

Right now, we can only accept returns for unused items in their original packaging, up to 30 days after you make your purchase. Click here to initiate your return automatically. Or, email us!

If your package comes defunct or damaged, email us, and we will exchange it for a fresh one.

If your order came with a free gift, please send the gift back with the original item to secure your refund.

When will your next product launch?

Follow us on Instagram to find out! 😘

I have a specific question or need help!

Email us at, and someone on our lovely team will assist you shortly!