Question? Ask Us.

Frequently Asked Questions

Where is my order?

Once your order is shipped, you'll get a shipped order email including a tracking number. Email us at customerservice@edgebeauty.com and we'll happily assist you!

When will my order ship?

We're working hard to have your order shipped as soon as it can. Our orders typically take up to 48 hours to ship and 2-8 days to deliver. Email us at customerservice@edgebeauty.com and we'll happily assist you!

Where does Scent Beauty ship?

Right now, all scents ship to the continental United States.
As we grow, we promise to take a visit to wherever you are!

How much does shipping cost?

We proudly ship our all of our Discovery Size samples for free!

For our other fragrance and beauty items, your shipping will be calculated at checkout. If you do not reach the free shipping threshold,  shipping is $6.95 within the continental United States.  As we grow, we promise to take a visit to wherever you are and continue to expand our shipping! Right now, we can only accept returns for unused items in their original packaging, up to 30 days after your purchase. See more in about returns our FAQ.
Please Note: Discovery Sizes and Fragrance Samples are non-refundable.

What is your return policy?

Right now, we can only accept returns for unused items in their original packaging, up to 30 days after you make your purchase. Click here to initiate your return automatically. Or, email us!

If your package comes defunct or damaged, email us, and we will exchange it for a fresh one.

If your order came with a free gift, please send the gift back with the original item to secure your refund.

When will my pre-order ship?

We provide an approximate shipping date for each pre-order item — check the bolded text on the product page to find this date. While we do our very best to ensure your order is shipped on or before this date, sometimes things can take a little longer than expected due to supply chain issues. Once your order does ship, you can expect to receive it in 3-5 business days.

When will your next product launch?

Follow us on Instagram to find out! 😘

I have a specific question or need help!

Email us at customerservice@edgebeauty.com, and someone on our lovely team will assist you shortly!