SCENT BEAUTY accepts returns for items in original new unused condition in original packaging for 30 days from the date of purchase.

To be eligible for a return, your item must be in the original unopened packaging and in the new condition.

In order to process a merchandise return and credit:

Contact scentbeauty.com Customer Service via chat, e-mail or phone. All returns require a proper RMA number prior to return shipment, in order receive a credit. Do not ship items without an RMA number. Once you obtain an RMA please write it on the outside of your shipping package and not on the return item. Any returned items will be inspected and must arrive in new and unused condition for account credit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

An approved refund can take 2-4 weeks for your credit card company to process.

If you believe there is an error or improper delay in your account credit, please contact your credit card company or bank to check on your credit.

If you have not received your refund within 2-4 weeks of your approved return, please contact us scentbeauty.com Customer Service via chat, e-mail or phone.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact scentBeauty.com Customer Service for an authorized exchange and instructions.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a store credit will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, obtain a valid RMA number and shipping instructions from scentbeauty.com Customer Service.

Please use the original shipping box if possible and package properly. Scentbeauty.com will provide a prepaid shipping label via email. All other customer shipping costs incurred with purchase or return are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.